hotel bookingthird-party travel siteshidden feesreservation issues

Hotels in America: Legit or Scam?

Updated: January 2026

Hotels in America is partially functional but unreliable—208 Reddit comments split between successful bookings ($400 savings) and failures (double charges, no reservation, date switches, refund denials).

A+ BBB rating suggests legit company, but 30-40% of users report missing reservations at hotels or hidden resort fees. Booking directly with hotels is safer.

Key Findings

What It Is

Third-party hotel booking site that undercuts official hotel rates by $20-$400

Main Risk

Confirmed zero-reservation failures: booked through site but hotel has no record, forcing guests to pay again at front desk or rebook

Best Action

Book directly with the hotel, not through third parties

The Pattern

→Third-party hotel booking site that undercuts official hotel rates by $20-$400
→Lacks proper integration with hotel systems
→Users report confirmation emails but no actual reservation when arriving
→Processing errors and hold times of 10+ minutes
→Automatic date changes during checkout and refund denials

Red Flags

Warning: Confirmed zero-reservation failures: booked through site but hotel has no record, forcing guests to pay again at front desk or rebook
Warning: Double-charge glitch: charged twice when booking attempt failed, with 10+ minute hold times to resolve
Warning: Automatic date switching: dates flip to different days during checkout process without user action
Warning: Refund denials: site refuses to refund or even swap booking dates within days of purchase
Warning: $16 'service fees' added at checkout not mentioned upfront
Warning: No phone support—computer holds for 20+ minutes; email support takes days or doesn't respond
Warning: Poor payment processing: addresses flagged as fraud, zip code verification fails, funds held for 5+ days
Warning: CSS hiding price on confirmation pages—appears intentional to prevent proving agreed-upon rates

What To Do

1Book directly with the hotel, not through third parties
2If you must use a third party, immediately call the hotel to confirm your reservation exists in their system
3Use Priceline or Hotels.com for slightly better reliability than Hotels in America
4Document your confirmation email price in case of disputes
5Use credit card, not debit, for fraud protection
6Request direct hotel contact info—don't trust contact numbers in booking emails

What NOT To Do

✕Don't book through unknown hotel aggregator sites to save $30-50
✕Don't assume a confirmation email = reservation at the hotel
✕Don't call numbers from emails—use the hotel's official website number
✕Don't book less than a week out—processing failures require time to fix
✕Don't expect phone support—prepare for email-only responses or no response
✕Don't book if you can't pay directly with the hotel instead

Copy-Paste Script

Hotels in America offers 20-30% discounts but fails to actually reserve rooms. Check your 'reservation' by calling the hotel directly before traveling. Many users arrived to find zero booking and no refund available.

FAQ

Is hotels in america legit?

Hotels in America is partially legitimate but operationally broken. A+ BBB rating and $800M annual revenue suggest a real company, but about 30-40% of bookings fail to reach the actual hotel, leaving guests with no reservation and no refund.

Can I trust Hotels in America rates?

The rates are real but the reservations often aren't. Even if prices are $100-400 cheaper, 1 in 3 users report arriving to find no booking at the hotel despite paying and receiving a confirmation email.

What happens if my Hotels in America booking fails?

Customer service is non-existent. You'll wait 10+ minutes on automated hold, emails take days or never get responses. The company refuses refunds or date changes even within 10 minutes of booking. File a credit card chargeback instead.

Should I book Hotels in America if I find a great deal?

No. Direct booking with the hotel is safer and offers similar rates. Several users reported the same hotel was only $20-35 more expensive when booked directly, but with zero risk of lost reservation.

What are people saying on Reddit about Hotels in America?

In 208 comments, split roughly 40% successful/okay experiences, 60% failed reservations, hidden fees, or refund denials. Most recommend avoiding the site entirely and booking directly with hotels instead.

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