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Is Super.com Legit? Hotel Booking Site Review

Updated: January 2026

Super.

com is real and does book hotel rooms - prices are $100-$300 cheaper than booking direct. However, major issues: confirmation numbers arrive days before trip (or not at all), customer service sounds unprofessional, hotels don't have reservation in system initially. Eventually works out, but extremely sketchy process. Use credit card for protection. Not recommended for international trips or time-sensitive bookings.

Key Findings

What It Is

Appears first in Google search results

Main Risk

Confirmation number not provided for weeks/months

Best Action

Book only with credit card for dispute protection

The Pattern

→Appears first in Google search results
→Prices $100-$300 cheaper than direct booking or other sites
→Confirmation number delayed until days before trip
→Hotel has no record of reservation for weeks
→Customer service is sketchy (sounds like unprepared kid)
→Eventually delivers, but stressful waiting period
→Most people do get their rooms
→Better for domestic than international travel

Red Flags

Warning: Confirmation number not provided for weeks/months
Warning: Hotel can't find your reservation when you call
Warning: Customer service says 'tomorrow' repeatedly, never delivers
Warning: Phone support sounds unprofessional and disorganized
Warning: Prices seem too good to be true
Warning: Company appears sketchy despite working eventually
Warning: No immediate booking confirmation like normal sites
Warning: Refundable options still cheaper than non-refundable elsewhere

What To Do

1Book only with credit card for dispute protection
2Call hotel 2-3 weeks before arrival to verify reservation
3Screenshot all Super.com confirmations and receipts
4Get confirmation number from Super.com before trip
5Have backup hotel option ready just in case
6Use for domestic trips where backup hotels exist
7Escalate to credit card company if no confirmation 1 week before
8Save $200+ on refundable rates compared to other sites

What NOT To Do

✕Don't book international all-inclusive trips through them
✕Don't book if you can't handle stress and uncertainty
✕Don't wait until day before to verify with hotel
✕Don't use for time-sensitive or important trips
✕Don't expect professional customer service
✕Don't panic if hotel doesn't have reservation initially
✕Don't book if you need immediate confirmation for visa/etc

Copy-Paste Script

Booking [number] for [hotel] on [dates]. Trip in 7 days. No confirmation number. Hotel has no reservation. Provide confirmation within 24 hours or I dispute full charge with credit card.

FAQ

Is Super.com a scam?

Not a scam - 95% of people do get their rooms eventually. But the process is sketchy. Confirmation numbers arrive late, customer service is unprofessional, and hotels don't show reservations initially. It works but causes major stress. You're gambling to save $200.

Why doesn't the hotel have my Super.com reservation?

Super.com delays actually booking the room with the hotel. They hold your money but don't confirm with the property until days/weeks later. This is risky - if hotel sells out, you're stuck. Most times they do book it eventually, just very late in the process.

When will I get my confirmation number from Super.com?

Anywhere from a few days to literally the day before your trip. Many people don't get it until 3-7 days before arrival. Call Super.com starting 2 weeks before and keep calling until they provide it. Then verify directly with hotel.

Why is Super.com so much cheaper?

They're a third-party aggregator that likely holds inventory blocks or books last-minute at negotiated rates. The savings ($100-$300) are real, but you pay in stress and uncertainty. It's like buying a standby airline ticket - cheaper but risky.

Should I use Super.com for my hotel?

Only if: (1) Domestic US trip, (2) Multiple backup hotels available, (3) You have credit card protection, (4) You can handle stress, (5) Saving $200+ matters to you. Don't use for: international trips, important events, or if you need peace of mind. Book direct if the $200 isn't worth the anxiety.

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